Terms of Service

1. Who we are

SilverEdge AI is a service of SilverEdge Capital LLC, a Utah limited liability company at 7343 S Layne Dr, Midvale, UT 84047 ("SilverEdge," "we," "us"). These Terms apply to our website (silveredgeai.com), our demo phone line, and the services we provide to businesses that sign up ("Client," "you").

2. The service

We set up and run an AI voice and text assistant (the "Assistant") that answers calls and messages for your business. Depending on your plan, it can answer questions using information you give us, collect caller details, book appointments into your calendar, and send you summaries. We may change how the service works, as long as we don't materially reduce what your plan includes.

3. AI and recording disclosure

The Assistant uses artificial intelligence. At the start of each conversation it tells callers that it is a virtual assistant and that the call may be recorded, and it confirms it is not a human if asked. You agree not to ask us to set it up to claim to be a person.

4. Not for emergencies

The Assistant is not an emergency service and must not be relied on in an emergency. When a caller describes one (for example, a gas smell, a fire, or a medical emergency), it tells them to hang up and call 911 or the right utility. You remain responsible for your own emergency and on-call procedures.

5. Your responsibilities

• Accurate information. Give us accurate business information (services, prices, hours, policies) and tell us when it changes. AI can make mistakes, so review the summaries and bookings you receive.
• Call recording. Calls are recorded and transcribed so we can send summaries and improve the Assistant. Utah allows recording with one party's consent, but some callers are in states with stricter rules, which is why the Assistant announces recording on every call. You are responsible for any further notice or consent your business needs.
• Text messages. Only have us text people who contacted your business or otherwise gave consent, and honor opt-outs. Texts include "Reply STOP to opt out." You agree to comply with the Telephone Consumer Protection Act and carrier rules, including A2P 10DLC registration where required.
• Acceptable use. Don't use the service for unlawful, deceptive, or harassing calls or texts, for unsolicited marketing, or to collect information you aren't allowed to collect.
• Sensitive information. Unless we sign a separate written agreement, don't set up the Assistant to collect health records, payment card numbers, Social Security numbers, or similar sensitive data. For dental and medical Clients, the Assistant books appointments and answers general questions; it doesn't collect clinical details. If you need a HIPAA business associate agreement, ask us before going live.

6. Fees, minutes and billing

• Plans are billed monthly in advance. The setup fee is charged once, before setup begins. It is non-refundable once setup work has started.
• Each plan includes a set number of call minutes per month. Extra minutes are billed in blocks at the price on our pricing page, and we'll warn you before you run out.
• We may change prices with 30 days' written notice. Founding-client pricing stays in place for as long as your subscription is active.
• If a payment is late, we may suspend the service after giving you notice.

7. Term and cancellation

Your subscription renews every month. Either of us can cancel with 30 days' written notice, and email counts. We may suspend or end the service right away if you materially breach these Terms or use the service unlawfully. When the service ends, we'll forward or release your phone number as agreed, and we'll delete or return your data as described in our Privacy Policy.

8. Third-party providers

We run the service on third-party providers for telephony, AI language and voice models, scheduling, and customer-relationship tools. Their outages or changes can affect the service. We aren't responsible for them, but we'll work to restore service quickly and tell you about significant problems.

9. Your data and ours

You own your business information, call recordings, transcripts and customer data ("Client Data"). You allow us to use Client Data to provide and improve the service for you. We don't sell Client Data or use it to train general-purpose AI models. We own our prompts, configurations, templates and know-how, and you may use them while your subscription is active.

10. Demo line and website

Our demo line answers as a fictional business, for demonstration only. Calls to it may be recorded and reviewed to improve the demo, so please don't share personal or sensitive information on it.

11. No warranties

We work hard to make the Assistant accurate and reliable, but the service is provided "as is." We don't guarantee it will be uninterrupted or error-free, or that it will bring you any particular number of bookings or amount of revenue.

12. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, including lost profits or lost business. Our total liability for any claim about the service is limited to the fees you paid us in the 3 months before the claim arose.

13. Indemnity

You agree to defend and indemnify SilverEdge against claims that arise from your business information, your instructions to us, or your use of the service in breach of the law or these Terms, including call-recording and texting rules.

14. Governing law

These Terms are governed by the laws of the State of Utah. Any dispute will be resolved in the state or federal courts in Salt Lake County, Utah.

15. Changes

We may update these Terms. For a material change, we'll email active Clients at least 30 days before it takes effect. The date at the top shows the current version.

16. Contact

SilverEdge Capital LLC · 7343 S Layne Dr, Midvale, UT 84047 · [email protected] · (385) 347-9052