Privacy Policy

1. Who this covers

This policy explains how SilverEdge Capital LLC, doing business as SilverEdge AI ("we," "us"), handles personal information from four groups:

• visitors to silveredgeai.com
• people who call or text our demo line
• businesses that use our service ("Clients")
• people who call or text a Client's business when our Assistant answers ("Callers")

2. What we collect

• Contact details you give us: name, business, email, phone number and anything you write when you contact us or book a demo.
• Call and text data: phone numbers, call recordings, transcripts, text messages, call times and length, and anything a caller chooses to share (such as their name, address, or the service they need).
• Client account data: business information, calendars and settings needed to run the Assistant, and billing details. Payments are processed by our payment provider, and we don't store full card numbers.
• Website data: basic technical information such as IP address, browser type and pages visited. Our hosting provider collects it for security and performance. We don't use advertising trackers or cookies for marketing on this site.

3. How we use it

• To answer calls and texts, book appointments, and send summaries to the Client the caller contacted.
• To set up, support, bill and improve the service, which includes reviewing calls to fix an Assistant's mistakes.
• To reply when you contact us about our services.
• To keep the service secure and meet our legal obligations.

We don't sell personal information. We don't use Caller data to market our own services to those Callers, and we don't use it to train general-purpose AI models.

4. Text messages (SMS)

If you text a number we operate, or agree to receive texts, we send messages about your request, such as confirmations and reminders.

• Message frequency varies, and message and data rates may apply.
• Reply STOP to opt out or HELP for help.
• Carriers are not liable for delayed or undelivered messages.

We never share or sell mobile numbers or text-message opt-in consent to third parties or affiliates for their marketing.

5. Who we share it with

• The Client you contacted. When our Assistant answers for a business, that business receives the call details and transcript.
• Service providers that process data for us: telephony and voice-AI platforms, AI language-model providers, scheduling and customer-relationship software, email, hosting, and payment processing. They may use the data only to provide their services to us.
• When the law requires it, or to protect rights, safety and security.

6. How long we keep it

• Call recordings and transcripts: kept for up to 12 months, then deleted, unless a Client asks for a different period.
• Client account data: kept while the account is active and for up to 90 days after it ends, then deleted or returned. Records we must keep for tax and legal reasons are the exception.

7. Security

We use reputable providers that encrypt data in transit. We limit access to people who need it, and we use multi-factor authentication on our accounts. No system is perfectly secure. If a breach affects your information, we'll notify you as the law requires.

8. Your choices and rights

You can ask us to:

• show you the personal information we hold about you
• correct it
• delete it
• stop texting you

Utah residents also have rights under the Utah Consumer Privacy Act where it applies. If you called a business that uses our service, you can contact that business directly too. We'll respond within 45 days, and making a request won't change how we treat you.

9. Children

Our service is for businesses and isn't directed to children under 13. We don't knowingly collect their information.

10. Changes

When this policy changes, we'll post the update here and change the effective date. We'll email active Clients about material changes.

11. Contact

SilverEdge Capital LLC · 7343 S Layne Dr, Midvale, UT 84047 · [email protected] · (385) 347-9052